There are many stores that offer the same types of furniture like you. The key to standing out is to improve the customer service experience. There are several things that you can do in order to make the customer experience better.
Reward Your Customers
Loyal customers are the heart of your business, and they should be rewarded. You should start a rewards program for your most faithful customers. For example, you can give your employees a discount on new furniture after they make a certain number of purchases. You can also allow them to get a free gift along with their furniture.
Use ERP
ERP is short for enterprise resource planning. This type of software is designed to make it easier for you to manage the day-to-day operations of your business. You can also use this software to create your budget. Retail furniture ERP software solutions can help improve customer service experience. It can help reduce errors and wait times, help your customers view particular items before coming to the store when connected to your website, and overall help you keep better track of what you have. Software solutions like these can also help you track trends in customer purchases, so you know what works and what doesn’t.
Help Them Visualize
When customers come to buy furniture, they don’t just want to see how it looks. They want to see how it will look in their home. Big furniture companies like IKEA anticipate this by using interior decorators to organize their furniture in a way that showcases their best use in conjunction with their other products, such as setting up a mock living room, kitchen, and so on. This not only shows the potential of your furniture to the customers, but it encourages your customers to upgrade in sets rather than just one furniture piece at a time.
Put in Extra Effort
Customers appreciate people who go the extra mile for them, and many companies are striving to do that through extra perks. Home delivery and installation, financing options, and other services help bridge the convenience gap for your customers and encourage them to buy at your store over others. Even if your products are the same as those that can be found in other stores, customers will want to go with the company that is willing to work for their business.
Good customer service will help your furniture business remain a success. It is important to make sure that your employees have the proper training. You will also need to reward your customers and use ERP software. Additionally, you will need to listen to your customers and put in the extra effort to help them.
