When in university, we are taught how to answer interview questions. We are trained as per the profession we choose. But many times either the students are ignorant or the faculty isn’t serious in training the students for the interviews to come in the future. Here comes the web, the best guide we can have anytime, anywhere. This post is going to guide you how to answer the interview questions to get into customer service industry in a professional way and will help you to land a good job in a call center of any organization.
Follow the way the call center questions are answered and make your way to the customer service industry:
Tell Me Something About Yourself
Some questions will be typical and repetitive, like this one. It is the most common and usual question asked in any interview. This is usually to start the conversation.
Introduce yourself with your name, your place of location and a little about your education. Also add some flavor by briefing your employment experiences and what you have gained from there. But try to make all this short and relevant to the job.
Only tell about your professional life and not your family and try to judge the expressions of the interviewer. If the interviewer isn’t interested in your speech, stop it or conclude at the earliest.
Tell Me Something About Your Family Background?
Not usually asked but if asked just be brief. What the members of your family do, don’t forget to mention the ones with the best profession like a doctor, an engineer, or in armed forces and also say out loud about the ones with superb educational background. Here too, no family matters must be discussed, no matters how serious they’re.
What is a BPO? What is your understanding of a BPO?
Coming to the main topic, explain your knowledge of BPO. As defined by Wikipedia “Business Process Outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.”
The purpose of BPOs is to save cost and take the help of the professional and the experts, rather than hiring them and then managing them. It may seem an expensive thing to hire the services of a BPO but the benefits are above and beyond it. The company acting as the BPO will be fully focused on providing their services to the clients.
What is a Call Center?
This is one of the most common profession and industry and almost everyone, especially the educated ones, are familiar with this term. A call center will be dealing with calls, incoming or outgoing. The BPO organizations can either be inbound or outbound. The inbound call centers will be dealing with incoming calls and the outbound call centers be dealing with making calls to clients or potential clients. Jobs in outbound call centers are usually tougher. They calling agents will be marketing and promoting their services or products. The inbound call center job is relatively easy, as there will be no or less pressure.
I personally feel that, besides the tough nature of the job, outbound call centers offers a better scope than the inbound. The reason is outbound will give a better chance to excel in communicating with clients, better way to improve the language skills and convincing powers are enhanced.
Are you Comfortable in Working in Night Shifts?
Talking about the call centers in Pakistan, most of the outbound call centers are either operating at night or in the evening. Inbound call centers in Pakistan usually runs 24/7 and offers a job on rotating basis. So, you must be ready for this before even applying for the job in the customer service industry.
You will be asked other questions as well, but they’ll usually be the most common interview questions and can be searched on the web. For more help and guidance internet is here to help us. Be ready and well-prepared before appearing for the interview.
Jobs in Call Centers or Customer Service Centers are high in demand, especially among the students and the start-ups. They will help them to develop the best communication skills, which is required by every organization and also pays a handsome sum of money. So, girls and guys happy hunting and landing into a call center job.